Pricing & Billing FAQ
Find answers to common questions about JobsLoop plans, credits, billing, and refunds.
Plans & Features
What's included in each plan?
JobsLoop offers flexible plans to match your job search needs:
| Feature | Free Trial | Basic | Pro | Enterprise |
|---|---|---|---|---|
| Monthly Credits | 10 trial credits | 50 credits | 200 credits | Unlimited |
| Resume ATS analysis | ✓ | ✓ | ✓ | ✓ |
| Cover letter generation | ✓ | ✓ | ✓ | ✓ |
| LinkedIn import | ✓ | ✓ | ✓ | ✓ |
| Application tracking | ✓ | ✓ | ✓ | ✓ |
| Resume versions | 3 | Unlimited | Unlimited | Unlimited |
| AI content enhancement | — | Limited | ✓ | ✓ |
| Interview preparation | — | — | ✓ | ✓ |
| AIQ Skills | — | — | ✓ | ✓ |
| LinkedIn optimization | — | — | ✓ | ✓ |
| Priority support | — | — | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| Custom integrations | — | — | — | ✓ |
| Price (USD/month) | Free | $19 | $49 | Custom |
Annual plans receive 20% discount (2 months free).
Which plan is right for me?
- Free Trial: Perfect for testing JobsLoop features before committing
- Basic: Ideal for casual job seekers applying to 5-10 positions per month
- Pro: Best for active job seekers who want advanced features and higher credit limits
- Enterprise: Designed for career coaches, recruiting firms, and high-volume users
Credits System
How do credits work?
Credits are the currency used to access JobsLoop AI features. Each action consumes a specific number of credits:
- Resume analysis: 1 credit per analysis
- Resume re-analysis: 0.5 credits (after making changes)
- Cover letter generation: 2 credits per letter
- LinkedIn profile optimization: 1 credit
- Interview question generation: 2 credits per session (10-15 questions)
- AI content enhancement: 1 credit per resume section
Free actions: Uploading resumes, saving versions, application tracking, and LinkedIn import do not consume credits.
What is credit rollover?
Unused credits from your monthly allocation roll over to the next month, up to a maximum of 2x your plan limit.
Example: If you have a Pro plan (200 credits/month) and use only 150 credits in January:
- 50 unused credits roll over to February
- You receive 200 new credits in February
- Your February balance: 250 credits
Maximum rollover caps:
- Basic: 100 credits max rollover (2x 50)
- Pro: 400 credits max rollover (2x 200)
Enterprise plans have unlimited credits and no rollover limits.
Can I purchase additional credits?
Yes, you can buy credit packs if you need more than your monthly allocation:
- 25 credits: $9
- 50 credits: $15 (17% savings)
- 100 credits: $25 (30% savings)
Add-on credits never expire and can be used anytime.
Do unused credits expire?
- Monthly credits: Roll over up to the 2x limit; older credits expire after 2 months
- Add-on credits: Never expire and remain in your account
- Trial credits: Expire if you don't upgrade within 30 days
Billing & Payments
What payment methods do you accept?
JobsLoop accepts payments through multiple providers:
- Stripe: Credit/debit cards (Visa, Mastercard, Amex, Discover)
- PayPal: PayPal balance or linked payment methods
- Creem: Alternative payment processor for select regions
All transactions are processed in USD. International billing is supported with automatic currency conversion.
When am I charged?
- Monthly plans: Charged on the same day each month (your billing date)
- Annual plans: Charged once per year on your subscription anniversary
- Add-on credits: Charged immediately upon purchase
You'll receive an email receipt for every transaction.
Can I change my billing date?
Your billing date is set when you first subscribe. To change it, contact support at billing@jobsloop.ai. Note that changing your billing date may result in a prorated charge.
How do I update my payment information?
- Log in to your JobsLoop account
- Go to Account Settings → Billing
- Click "Update Payment Method"
- Enter your new payment details
- Click "Save Changes"
Plan Changes
How do I upgrade my plan?
- Go to Account Settings → Plans & Billing
- Click "Upgrade Plan"
- Select your new plan
- Review the prorated charge
- Confirm the upgrade
Upgrades are effective immediately. You'll be charged a prorated amount for the remainder of your billing cycle, and your new credit allocation takes effect right away.
How do I downgrade my plan?
- Go to Account Settings → Plans & Billing
- Click "Change Plan"
- Select a lower-tier plan
- Confirm the downgrade
Downgrades take effect at the end of your current billing cycle. You'll retain access to your current plan features until then. Any excess rollover credits above the new plan's limit will be preserved until used.
What happens to my credits when I change plans?
- Upgrading: Your current credits are preserved and you immediately receive the new plan's credit allocation
- Downgrading: Credits remain in your account. If you exceed the new plan's rollover limit, you can still use the excess credits
- Canceling: Unused add-on credits remain accessible for 90 days after cancellation
Cancellation & Refunds
How do I cancel my subscription?
- Log in to your account
- Go to Account Settings → Plans & Billing
- Click "Cancel Subscription"
- Provide optional feedback
- Confirm cancellation
Cancellations take effect at the end of your current billing cycle. You'll retain access to paid features until then.
What is your refund policy?
If you're not satisfied with JobsLoop, request a full refund within 90 days of your initial purchase. This applies to:
- First-time subscribers (monthly or annual plans)
- Upgrades to higher tiers within 90 days
Refund eligibility:
- ✓ Full refund available within 90 days of purchase
- ✓ No questions asked for first-time subscriptions
- ✓ Add-on credits are refundable if unused
- ✗ Refunds not available after 90 days
- ✗ Renewal charges are not eligible (you must cancel before renewal)
How to request a refund:
- Email billing@jobsloop.ai with "Refund Request" in the subject
- Include your account email and order ID
- Refunds are processed within 5-7 business days
Can I get a prorated refund if I cancel mid-cycle?
Prorated refunds are not typically provided for mid-cycle cancellations, but you retain access to paid features until the end of your billing period. However, refunds within the 90-day guarantee period are always full refunds regardless of usage.
Enterprise Plans
What's included in Enterprise plans?
Enterprise plans are customized for high-volume users, career coaches, and recruiting firms:
- Unlimited credits and API access
- Dedicated account manager
- Custom integrations with ATS and HR systems
- Team collaboration tools
- White-label options
- Advanced analytics and reporting
- SLA guarantee and priority support
- Custom contract terms and invoicing
How do I get Enterprise pricing?
Contact our sales team at enterprise@jobsloop.ai or schedule a demo. We'll work with you to create a custom plan based on your needs.
Other Questions
Do you offer discounts?
- Annual plans: Save 20% (equivalent to 2 free months)
- Students: 30% discount with valid .edu email address
- Non-profits: 25% discount for registered non-profit organizations
- Military/Veterans: 25% discount with verification
Contact support@jobsloop.ai to verify eligibility.
Can I pause my subscription?
Subscription pausing is not currently available. You can cancel and resubscribe later, but your unused monthly credits (not add-on credits) will expire after your cancellation date.
What happens if my payment fails?
- We'll send an email notification
- Your payment method will be retried after 3 days
- If payment fails again, access to paid features will be suspended
- Your account and data remain intact for 30 days
- Update your payment method to restore access
Where can I view my invoices?
All invoices are available in Account Settings → Billing → Invoice History. You can download PDFs for expense reporting.
Still Have Questions?
Contact our billing team at billing@jobsloop.ai or visit our main Help Center.