Terms of Service

1. Eligibility and Account Registration

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. If you use JobsLoop on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

• You must provide accurate account information and keep your email address current.
• You are responsible for safeguarding your password, OAuth account, devices, browser sessions, and any actions taken under your account.
• You may not create accounts using false identities, disposable automation, unauthorized credentials, or access obtained through another person without permission.
• Recruiter or employer-facing features may require company information, work email verification, additional compliance checks, or separate terms.

2. Services and Product Scope

JobsLoop may provide resume analysis, resume matching, interview coaching, career coaching, salary negotiation preparation, job comparison, recruiting workflow tools, AI drafting, document parsing, workspace sync, and related services.

• Features may differ by country, plan, role, browser, device, and release channel.
• We do not guarantee job interviews, offers, salary increases, admissions, visa outcomes, employer responses, candidate quality, hiring decisions, or compliance outcomes.
• We may label some features beta, experimental, preview, or limited availability. Those features may be less reliable and may change without notice.
• JobsLoop is not intended for use in mainland China and is not marketed to or opened for mainland China users.

3. AI Outputs and Human Review

AI systems can be inaccurate, incomplete, biased, outdated, or inconsistent. You must independently review and verify all outputs before relying on them.

• Do not submit fabricated experience, qualifications, compensation, degrees, certifications, identity information, employment history, or references as fact.
• Do not use JobsLoop as the sole basis for hiring, firing, promotion, compensation, credit, housing, education, insurance, legal, immigration, medical, or similarly significant decisions.
• Employer and recruiter users are responsible for complying with applicable employment, labor, anti-discrimination, privacy, notice, recordkeeping, and AI governance laws.
• Career and negotiation guidance is not legal, financial, tax, immigration, or employment-law advice. Consult qualified professionals for your specific circumstances.

4. Acceptable Use

You agree not to misuse the Services. Prohibited conduct includes:

• Uploading unlawful, infringing, discriminatory, harassing, deceptive, malicious, or privacy-invasive content.
• Processing personal data, resumes, interview notes, employee records, or candidate information without appropriate rights, notices, consents, or legal basis.
• Scraping, crawling, or data extraction: You may not scrape, crawl, harvest, or systematically extract data from the Services using automated tools, bots, scripts, or APIs in violation of our terms or rate limits.
• System abuse: You may not attack, probe, overload, reverse engineer, bypass rate limits, bypass payment or entitlement checks, or interfere with the Services or underlying infrastructure.
• Using the Services to generate spam, phishing, malware, fraudulent job postings, fake candidates, fake employers, or misleading professional credentials.
• Using the Services in violation of sanctions, export controls, platform policies, model provider policies, or applicable law.
• Creating multiple accounts to abuse free trials, promotions, or credits.
• Reselling, sublicensing, or providing unauthorized commercial access to the Services.

Violation of acceptable use policies may result in immediate suspension or termination of your account without refund.

5. Plans, Subscriptions, Credits, and Payments

JobsLoop uses USD-denominated credits, subscriptions, resource packs, or enterprise plans. The specific price, currency, renewal period, included credits, limits, and cancellation terms are shown at checkout or in your order confirmation.

• USD credits: Credits are an internal usage balance and are not money, stored value, bank deposits, gift cards, or transferable property. Unless required by law or expressly stated, credits are non-transferable and non-redeemable for cash.
• Subscriptions: Paid subscriptions may renew automatically unless cancelled before renewal. Renewal terms and cancellation steps will be shown at checkout or in account settings.
• Payment processors: Payments may be processed by Stripe, PayPal, Creem, or other providers. Their own terms and privacy policies apply to payment processing.
• Taxes: Prices may exclude taxes unless stated otherwise. You are responsible for applicable sales, VAT, GST, use, withholding, or similar taxes.
• Refunds: Refund handling is described in our Refund and Credits Policy. JobsLoop does not guarantee interviews, offers, employer responses, salary increases, candidate quality, hiring decisions, or applicant tracking outcomes.

6. Your Content and Data Responsibilities

You retain ownership of resumes, job descriptions, notes, uploads, prompts, outputs, and other content you provide, subject to the rights needed for us to operate the Services.

• You grant us a limited license to host, process, transmit, display, and analyze your content to provide, secure, troubleshoot, bill for, and improve the Services.
• You are responsible for removing unnecessary sensitive information before upload and for ensuring you have rights to process third-party personal data.
• You must not upload government identifiers, payment card numbers, passwords, health data, biometric data, children's data, or highly sensitive data unless a feature expressly requires it and you have a lawful basis.
• Public share links, exports, copied text, and screenshots may disclose your content to third parties at your direction.

7. Third-Party Services and Integrations

The Services may integrate with Supabase, Cloudflare, Stripe, PayPal, Creem, AI model providers, analytics, logging, storage, job boards, and other third parties.

• Third-party services are governed by their own terms and privacy policies.
• We are not responsible for third-party outages, policy changes, model behavior, payment declines, browser restrictions, or job board changes.

8. Intellectual Property

JobsLoop and its licensors own the software, interfaces, workflows, design, brand, documentation, prompts, templates, and service technology. You may use them only as allowed by these Terms.

• You may not copy, resell, sublicense, rent, reverse engineer, or build a competing service from non-public JobsLoop technology.
• Feedback may be used by us without restriction or compensation, but we will not claim ownership of your underlying private content.
• Job board data, employer brands, logos, and third-party content remain owned by their respective rights holders.

9. Availability, Changes, and Suspension

We may modify, limit, suspend, or discontinue features for security, compliance, operational, cost, supplier, product, or legal reasons. We may suspend or terminate accounts that violate these Terms or create risk for JobsLoop, users, third parties, or infrastructure.

10. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, uninterrupted operation, and error-free performance.

11. Limitation of Liability

To the maximum extent permitted by law, JobsLoop will not be liable for indirect, incidental, special, consequential, exemplary, punitive, lost-profit, lost-opportunity, lost-data, reputational, employment, hiring, salary, or business interruption damages. Our aggregate liability for claims relating to the Services will not exceed the amount you paid to JobsLoop for the Service giving rise to the claim in the 12 months before the event, or USD $100 if you paid nothing, except where prohibited by law.

12. Governing Law and Disputes

Unless a separate written agreement states otherwise, these Terms are governed by the laws of Delaware, USA, without regard to conflict-of-law rules.

Dispute Resolution

Informal resolution: Before initiating any formal dispute resolution, you agree to contact us at support@jobsloop.ai to attempt to resolve the dispute informally. We will work with you in good faith to resolve complaints within 30 days.

Arbitration (Optional): If we cannot resolve a dispute informally, either party may elect to resolve the dispute through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will be conducted in Delaware or another mutually agreed location. Each party will bear its own costs and attorney's fees unless the arbitrator awards them to the prevailing party.

Court jurisdiction: If arbitration is not elected or is unavailable, courts located in Delaware will have exclusive jurisdiction. Either party may seek injunctive relief in any court with jurisdiction, and consumers may retain non-waivable rights under local law.

Class action waiver: To the extent permitted by law, disputes must be brought on an individual basis. You may not bring claims as a plaintiff or class member in any class, consolidated, or representative action.

13. Contact

Contact us through the support channel shown in the product or by email at support@jobsloop.ai. Do not send passwords, full payment card numbers, full government identifiers, or complete raw resumes unless specifically requested through a secure support flow.