Refund and Credits Policy
Effective date: June 17, 2026.
1. Overview
This Policy explains how JobsLoop handles USD credits, subscriptions, usage charges, refunds, cancellations, and payment disputes. It supplements the Terms of Service. If checkout terms for a specific product differ, the checkout terms control for that purchase.
2. USD Credits
- JobsLoop credits are an internal usage balance denominated in USD cents for AI, parsing, storage, and workflow usage.
- Credits are not legal tender, bank deposits, stored-value accounts, gift cards, or transferable property.
- Promotional, trial, grant, or compensation credits may expire, may be feature-limited, and are not refundable unless required by law.
- Paid credits are consumed according to the product's billing rules and ledger records.
3. Subscriptions
- You can cancel renewal through account settings or support where self-service is unavailable.
- Cancellation stops future renewal but does not automatically refund the current period unless required by law or stated at checkout.
- If we terminate a paid subscription without cause, we may provide a prorated refund or credit for the unused portion.
4. Refund Eligibility
We review refund requests submitted within 30 days of purchase for duplicate charges, billing errors, unavailable paid features, accidental purchases where usage has not started, or other legally required reasons. Usage already consumed, AI costs already incurred, custom enterprise work, and downloadable or delivered digital goods are generally non-refundable unless required by law.
5. Proration
- Paid credits: Refundable value is generally limited to unused paid credit balance from the order, excluding promotional credits.
- Resource packs: Refundable value may be prorated by unused units.
- Subscriptions: Refundable value may be prorated by unused time where we approve a refund or where law requires it.
- Chargebacks: We may suspend access, revoke credits, or preserve records while a payment dispute is pending.
6. Processor Timing
Approved refunds are sent to the original payment method where possible. Stripe, PayPal, Creem, banks, and card networks control final posting times, which may take several business days.
7. How to Request Help
Contact support@jobsloop.ai with your account email, order ID, payment provider, purchase date, and a brief description. Do not send full card numbers or passwords.